Booking & Cancellation Policies

Pets (like humans) are most comfortable in their own homes. Your pets' emotional well-being matters, and it's important to make sure your absence is as stress-free for your animal as possible. Making sure your pets are in a familiar environment, with a consistent food and exercise routine, is a safe and healthy way to allay their fears. Book your pet sitter or dog walker as much in advance as possible.

​

Creature Comforts FL requires that you agree to reading and understanding the fees associated with service pricing, travel time fees, processing fees, and taxes prior to submitting a booking request with us. Creature Comforts FL is a Certified Professional Pet Sitter and has CPR/first-aid, and is insured through Pet Care Insurance.  Creature Comforts FL is a full-time solo service provider.

 

Once a meet & greet has been completed with you and your pets, the next step is to document agreements, and obtain all necessary information prior to submitting your first booking request.

 

The Pet Owner agrees to having read and understands the following:

 

Your personal combined rate (service price + travel fee + 4% credit card surcharges) will display on your Time to Pet account when requesting to book services. A 7.05% total Local and State tax will be applied to each invoice. If you have any questions regarding these charges, please reach out.

​

The service price can be found here:

www.CreatureComfortsFL.com/services

Your personal displayed rate in your Time to Pet account is determined by the base price of service plus surcharges, plus any additional travel fee according to mileage to your home address if over 15 miles from Creature Comforts FL home office in Bronson (zip 32621).

​

Travel fee:

0-15 miles=No charge

16-20 miles=$10 per visit

21-30 miles=$15 per visit

31+ miles=$20+ per visit

Miles are determined by Google Maps.

 

If you have any questions regarding agreements, please email Shilo or call 352-353-9379.

 

AVAILABLE HOURS: Office hours are Monday-Friday from 9 A.M. to 5 P.M. The office is closed on weekends and federal holidays. Contact Creature Comforts FL via email or call 352-353-9379. During office hours, Shilo will respond to calls and emails as soon as possible. If it is after office hours, please expect a delay in response time unless your pet is under current care by Creature Comforts FL.

 

Walks are scheduled between 9 A.M. and 4 P.M. unless otherwise requested. Play & Potty Breaks / Cat visits are scheduled between 7 A.M. and 9 P.M., 7 days per week, 365 days per year. Overnight visits are scheduled overnight from 9 PM to 6 AM. and bed & breakfast visits are scheduled between 530 PM and 830 P.M. for bedtime and 6 A.M. and 830 A.M for breakfast, 7 days a week, 365 days per year (subject to availability). Creature Comforts FL will do her best to arrive on time, but does not guarantee specific time slots. Shilo allows a two-hour time frame, unless pet(s) require medical care, in which a one-hour window will be applied. E.g., If scheduled for noon, Shilo may come as early as 11 A.M. or as late as 1 P.M.

​

CARE TERMS OF SERVICE:

It is expressly understood that the Pet Guardian retains the services of Creature Comforts FL as an Independent Contractor and not as an employee. Creature Comforts FL shall be responsible for insurance and all statutory declarations and payments with regard to income tax and where applicable. Creature Comforts FL undertakes to perform scheduled services in an attentive, reliable, and caring manner and the Pet Guardian undertakes to provide all necessary information to assist in this performance.  The care and services will be provided at the owner's address or take place outdoors for walks and field trips as requested by the Pet Guardian. Pet Guardian agrees to notify Creature Comforts FL of any concerns within 24 hours of completion of services.

 

It is the Pet Guardian's responsibility to provide identifying information and written instructions for their pet(s) in their Time to Pet account. Pet Guardian is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s) including, but not limited to, a sturdy, well-fit harness or collar and leash for walks or in case of emergencies, pet food, medications, identification tags, litter boxes, cat litter and cleaning supplies.

 

All of Creature Comforts FL services will be time and GPS tracked. 

 

Creature Comforts FL provides a variety of customizable in-home pet services and outdoor activities. Exact visit times, duration, and services are booked with each individual Pet Guardian and will be detailed at the time of booking and on the invoice.

 

PAYMENT: An invoice is presented once a booking request is approved.

 

Pet Guardian agrees to pay all charges accrued for services rendered. Pet Guardian authorizes any purchase of necessary for the satisfactory performance of duties. Pet Guardian understands that for booking availability reasons, full payment is required to confirm all bookings. Payments are due at the time of booking to confirm once your schedule has been verified. Payment is due by 11:59pm on the due date listed on your invoice. Costs of all purchases and related service fees will be reimbursed to Creature Comforts FL on the due date listed on the invoice. Your invoice is available to you in Time to Pet and pet guardians may make manual payments before auto charges occur. If a card is on file, payment will auto charge at midnight once the invoice is past due. If no card is on file, this will result in a 3% late fee. Payment will need to be made promptly in order to avoid further late fees. For every 7 days past the due date, a 1% late fee will be applied to the invoice total.

 

Pet Guardian agrees to let Creature Comforts FL know if there are any concerns or questions about the invoice prior to the listed due date on the invoice.​

​

Forms of payment accepted:

Cash

Cashapp $creaturecomfortsfl

Visa/Mastercard

 

Confirmation of all payments may be viewed in Time to Pet once received and applied. If requested, Creature Comforts FL will email a receipt. TTP invoices are always available to view in the Pet guardians Time to Pet account.

 

CONFIDENTIALITY/SECURITY/PROPERTY: This agreement gives Creature Comforts FL and its representatives authorization to enter the Client’s listed address as needed to perform agreed upon services. Client agrees to properly secure the home prior to leaving the premises. Your dog will never be let off leash during walks for any reason, except for medical emergency. Creature Comforts FL will re-secure the home to the best of its ability at the end of each visit. Creature Comforts FL accepts no liability for any breach of security or loss of or damage to the Pet Owner's property if any other person has access to the property during the term of any scheduled care. Creature Comforts FL warrants to keep safe and confidential all keys, remote control entry devices, access codes, and personal information of the Pet Owner and to return same to the Pet Owner at the end of the contract period or immediately upon demand. Client expressly gives Creature Comforts FL the authority to employ a locksmith on their behalf and to promptly reimburse Creature Comforts FL for all costs incurred in the event of a malfunction of the lock, keys, or automatic door opener.

 

Creature Comforts FL is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract.

 

Creature Comforts FL shall not be liable for any mishap of whatsoever nature which may befall a pet or caused by a pet who has unsupervised access to the outdoors (i.e. doggy door).

 

Creature Comforts FL shall exercise all precautions against sickness, injury, escape, loss, accidents or death of Client’s pet(s).

 

SOCIAL: Client authorizes that all pet(s) pictures taken by Creature Comforts FL may be used on Creature Comforts FL website, social media, and/or marketing materials for promotional purposes. 

 

INCLEMENT WEATHER:  If the temperature is less than 20 degrees Fahrenheit or ice/rain makes walking difficult, walks will be shortened, and Shilo will spend inside time with your pet so they still get love and enrichment for the duration of the visit.

HEAT: In extreme heat (temps above 90) walks will be shortened and enrichment (puzzles, cuddles, etc) will be provided as a substitute.

 

EMERGENCY PLAN: In the case of an emergency, inclement weather or a natural disaster, the Client authorizes Creature Comforts FL to use reasonable judgment for the care and well being of Client’s pet(s) and residence. Creature Comforts FL will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the schedule of service based on the sole discretion of Creature Comforts FL.

 

This Agreement shall be construed, interpreted and governed in accordance with the laws of the State of Florida and should any provision of this agreement be judged by an appropriate court as invalid, it shall not affect any of the remaining provisions whatsoever.

 

Creature Comforts FL reserves the right to terminate this contract at any time if Creature Comforts FL, in her sole discretion, determines that the Client’s pet(s) poses a danger to the health or safety of itself, other pets, other people or Creature Comforts FL. If concerns prohibit Creature Comforts FL from caring for the pet, Creature Comforts FL will attempt to contact the Client to arrange alternative care. If the Client cannot be contacted, the Client authorizes Creature Comforts FL to place the pet in a licensed kennel with all charges and fees arising to be the responsibility of the Client.

 

Creature Comforts FL reserves the right to refuse service to any client, at any time, for any reason.

​

CANCELLATION POLICY:

Creature Comforts FL uses your booking to plan availability for others. When you book, Creature Comforts FL reserves exclusive time for you and your pets and has likely turned away other clients during your scheduled time. In the event that Creature Comforts FL needs to cancel due to an emergency/illness/weather, your account will be credited 100% for your booking for future services.

 

For booking availability reasons, a 100% deposit is required to confirm all bookings. Deposits are due at the time of booking to confirm once your schedule has been verified.

 

To cancel, please submit a written request through the Time to Pet booking change feature found in the scheduling tab. Cancellations made with proper notice will incur a 50% cancellation fee. Failure to provide proper notice of cancellation will result in a 100% nonrefundable charge for all visits.

 

Proper Notice of Cancellation:

• Daily/Weekly Mid Day Play & Potty Breaks or Dog Walks: 24 hours notice of cancellation

• Single or 2x Visit House Sitting, or Other Pet Sitting: 48 hours notice of cancellation

• Holiday, overnight visits, bed & breakfast AND play/walk/potty break, or other visits extended to 3+ days: 14 days notice of cancellation

 

All deposits become open payments for future bookings if proper notice of cancellation is given. Cancellation must be received in writing via Time to Pet booking change request.

​

Creature Comforts FL reserves the right to charge a cancellation fee of 100% of the scheduled visits for services cancelled without proper notice prior to the scheduled service.

 

Creature Comforts FL does not waive cancellation fees for illness, including COVID, travel interruptions, trip cancellations, or weather. Creature Comforts FL is happy to cooperate with your travel insurance provider should they need documentation from your pet sitter. If Creature Comforts FL arrives to your home for a scheduled appointment and has no way to enter, services are no longer needed, or Shilo is otherwise unable to perform services due to a client's communication error, the full amount will be non-refundable. Please communicate changes or cancel via your TTP account. Creature Comforts FL reserves the right to charge a cancellation fee of 100% of the scheduled visits for services cancelled with less than 24 hours’ notice prior to the scheduled service.

 

HOLIDAYS: Holiday bookings require a 100% deposit. If your visit or part of your visit is scheduled to occur on Thanksgiving, Christmas Eve, or Christmas, Easter, July 4th, Labor Day, Memorial Day, New Years Eve, or New Years Day to include overnight stays, an additional PER VISIT charge of $15 will be added to services scheduled over holidays.  Visits canceled on Holidays are subject to a 50% cancellation charge if canceled 15 or more days before first date of scheduled services and a 100% charge if canceled with 14 or less days from the first date of scheduled services.

​

MEDICAL VETERINARY RELEASE: Vet must be listed in TTP. In the event of an emergency, Creature Comforts FL shall contact the Pet Owner at the numbers provided to confirm the Pet Owner's choice of action. If the Pet Owner cannot be reached in a timely manner, Creature Comforts FL is authorized to:

1. Transport the pet(s) to the listed veterinarian;

2. Request on-site treatment from a veterinarian;

3. Transport the pet(s) to an emergency clinic if the previous two options are not feasible.

By agreeing to these terms of service, the Pet Owner hereby authorizes the attending veterinarian to treat any pets as listed on the pet Information sheet and the pet owner accepts full responsibility for all fees and charges incurred in the treatment of any pets. Creature Comforts FL is authorized to transport pet(s) to and from the veterinary clinic for treatment or to request "on-site" treatment if deemed necessary. If the pet owner cannot be reached in case of an emergency, Creature Comforts FL shall act on the Pet Owner's behalf to authorize any treatment excluding euthanasia. Client accepts responsibility for all medical expenses and other damages resulting from an injury to Creature Comforts FL, other persons or other animal(s) caused by the Client’s pet(s) as well as damage to the Pet Owner's property. Creature Comforts FL is released from all liability related to transporting pet(s) to and from any veterinary clinic or kennel, the medical treatment of the pet(s), and the expense thereof.

 

MEDICATIONS: The client is responsible to provide Creature Comforts FL with detailed instructions in TTP including medical conditions and medication dosage, frequency, and how to administer medications to the pet(s), refill instructions if applicable, along with an in-person demonstration during the M&G if needed. Creature Comforts FL will attempt to administer medications as prescribed. However, if the pet(s) refuse to cooperate or becomes aggressive, Creature Comforts FL will not be held liable for the consequences resulting from missed medications, or incorrect instructions that may arise when caring for your pet(s). Creature Comforts FL will not honor any instructions outside TTP.

​

“Always Free” Services included with booking pet sitting or house sitting services:

• Initial Consultation

• Medication administration

• General Home Safety Checks & Alarm Systems Armed

• Turning on & off lights, and other home safety deterrents

• Bringing in mail, newspaper & packages

• Watering indoor plants (outdoor may incur extra charges)

• Putting out & bringing in trash & recycling